Hello Brandon, We strive to have positive interactions with every single one of our customers, as you and everyone can see by the rest of our reviews. However, It's very difficult when we have a customer such as yourself bring in their own parts, after we spend time telling them what 100% works for their vehicle. This is actually the second car you've brought us where we had to chase tuning issues due to the box tune you purchased not being an ideal solution. So now on two occasions we have spent hours diagnosing issues unrelated to work that was done at Chicane and wouldn't have even been required if you followed recommendations of avoiding VR Tuning (Vivid Racing). I feel our diagnostic policy is more lenient and cheaper than most if not ALL shops in the area but we can't continue to work for free especially in a case like this with customer supplied parts.
- Chicane Motorsport